Shipping policy

Effective Date: March 10, 2024

Thank you for choosing HP Jewelz! Please read our Shipping Policy carefully before making a purchase.

1. Shipping Times: Our commitment is to process and dispatch all orders within 7 business days upon receipt of payment for items currently in stock. For custom or items in production, we aim to dispatch within 14 days. It's essential to acknowledge that shipping times might vary based on your location and external factors. Rest assured, we rely on trusted carriers to ensure the timely and secure delivery of your order.

2. Shipping Costs: Shipping costs are calculated based on the weight of your order and the destination. The total shipping cost will be displayed at checkout before you confirm your purchase. Please ensure that you review and accept these costs before completing your order.

3. Shipping Address: It is the responsibility of the customer to provide accurate and complete shipping information. We will ship to the address provided during the checkout process. Please double-check your shipping details to avoid any delays or issues with the delivery.

4. All Sales Are Final: At HP Jewelz, all sales are final. We do not accept returns or exchanges for any reason, except in the case of a damaged or defective product. Please review your order carefully before completing the purchase.

5. Damaged or Defective Items: In the unlikely event that you receive a damaged or defective item, please contact our customer service team within 1 days of receiving your order. We may require photographic evidence of the damage or defect to process a replacement or refund.

6. Lost or Stolen Packages: HP Jewelz is not responsible for lost or stolen packages. Once your order has been shipped and a tracking number provided, it is the customer's responsibility to monitor the shipment's progress and ensure someone is available to receive the package.

7. Customs and Import Taxes: Customers are responsible for any customs and import taxes that may apply to their order. HP Jewelz is not responsible for delays or additional charges caused by customs processes.

8. Shipping Policy Updates: HP Jewelz reserves the right to update or modify this Shipping Policy at any time without prior notice. Please review this page regularly for any changes.

By completing a purchase with HP Jewelz, you agree to abide by the terms and conditions outlined in this Shipping Policy.

If you have any questions or concerns regarding our Shipping Policy, please contact our customer service team at orders@hpjewelz.com.

Thank you for choosing HP Jewelz! We appreciate your business.